With NSW DET Yammer now with over 5 000 users and growing, its now far outpaced more established collaborative tools in DET. After 17 months of Yammer use Deloitte, have hit paydirt with its deployment, as CIO peter Williams declares: “Generally being a firm of accountants we measure it based on how many dollars we get back and the answer is: a sh!tload.” Innovation program generates 400% return on investment per annum for technologies they’ve developed in-house.
Deloitte now have over 250 communities, and its obviously a big part of the culture which is working for the company. One of the interesting things Deloitte have found is how different groups use it- and express a community identity through its use, from professional knowledge sharing to personal affiliations. One fascinating observation is they have virtually 0% staff turnover of those that are frequent users of the Deloitte internal social media tool, Yammer.
The take up of Yammer in DET is now highly impressive; it’s a very sticky tool and when people use it I suspect they tend to keep using it. But the growth rate its time to do some analysis on where its all heading: what is the purpose of Yammer – to create a Knowledge platform? And what is the purpose of the various communities and their relationship to each other and the DET network?