More on Yammer (2)

With NSW DET Yammer now with over 5 000 users and growing, its now far outpaced more established collaborative tools in DET. After 17 months of Yammer use Deloitte, have hit paydirt with its deployment, as CIO peter Williams declares: “Generally being a firm of accountants we measure it based on how many dollars we get back and the answer is: a sh!tload.” Innovation program generates 400% return on investment per annum for technologies they’ve developed in-house.

Deloitte now have over 250 communities, and its obviously a big part of the culture which is working for the company. One of the interesting things Deloitte have found is how different groups use it- and express a community identity through its use,  from professional knowledge sharing to personal  affiliations.  One fascinating observation is they  have virtually 0% staff turnover of those that are frequent users of the Deloitte internal social media tool, Yammer.  

The take up of Yammer in  DET is now highly impressive; it’s a very sticky tool and when people use it I suspect they tend to keep using it. But the growth rate its time to do some analysis on where its all heading:  what is the purpose of Yammer – to create a Knowledge platform?  And what is the purpose of the various communities and their relationship to each other and the DET network?


About thand

I'm a currently working at NSW Departrment of Education & Training, Connected Classrooms Program, Sydney.
This entry was posted in Communities, CoPs, innovation, knowledge, Leadership. Bookmark the permalink.

2 Responses to More on Yammer (2)

  1. Darcy Moore says:

    Agree. It is exciting and one wonders what the road ahead may be like.

  2. Given the amount of data now available through tools such as Yammer companies are getting unrivalled opportunities to look at their people with fresh eyes.

    Clever analysis allows for the discovery of expertise that would normally be hidden. Tapping into this expertise would allow people to be recognised for more than their day job and, over time, could be used to define roles and career progression.

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